Product support
Need help installing, opening a vault, importing records, or using a Passary feature? Tell us what happened and which app and version you use.
support@passary.comA direct line to
the Passary team
Questions about the product, a tricky setup, a privacy request, or something we should improve? Choose the right inbox below and we'll have the context to help.
SUPPORTsupport@passary.com
SECURITYsecurity@passary.com
PRIVACYprivacy@passary.com
How to reach us
There's no form to navigate or account to create. Email the address that best matches your question.
Ideas and general questions
Have a suggestion, a product question, or something you would like to share with the team? We would like to hear it.
contact@passary.comSecurity reports
Found a potential vulnerability? Send the details privately so we can investigate and coordinate a responsible response.
security@passary.comPrivacy requests
Questions about personal information, privacy practices, or a request concerning your data belong here.
privacy@passary.comReporting a vulnerability?
Send your findings privately to security@passary.com. Include a clear reproduction path and the affected version, but do not send real vault contents or credentials.
What to include
If you're asking for product help, mention whether you're using Windows or the web app, your version, what you expected to happen, and the steps that led to the issue. A screenshot is useful if it contains no private data.
KEEP THESE PRIVATE
Never email your master password, keyfile, recovery kit, or an unredacted vault. Passary cannot reset your master password or retrieve a lost keyfile.
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